How Distance helps 1 Tom Plumber turn every lead into a conversation

Founded on the promise of reliable, round-the-clock plumbing services, 1 Tom Plumber has grown from a single shop into a fast-scaling network of franchises serving communities across the country. Known for handling emergencies big and small, they’ve built their reputation on one simple truth: when disaster strikes, you need a plumber you can count on—day or night.

But that promise comes with pressure. Plumbing emergencies don’t keep business hours. They happen in the middle of the night, on weekends, and during holidays. For franchise owners, that means the phone has to be answered every time. 

In reality, teams are often stretched thin, calls get missed, or customers end up waiting—costing the business valuable opportunities and leaving customers stranded. That’s why several 1 Tom Plumber franchises partnered with Distance to bring in AI Voice Agents as part of their front of house.

Always available, always engaged

With Distance, every call is answered instantly—24/7. The AI agent engages customers the moment they reach out, capturing key details, qualifying whether it’s an emergency, and routing the right calls to the right team members. For less urgent or unqualified inquiries, the AI filters them out, saving staff time and energy.

The Benefits Are Clear

• Never miss a call—even nights, weekends, and peak times.

• Immediate customer engagement that builds trust from the first interaction.

• Smarter call routing—emergencies prioritized, non-urgent calls organized.

• Time savings for staff—no more chasing dead leads or repetitive calls.

• Better customer experience—fast, consistent, and reliable responses.

  
  

More Leads, Less Stress

By leaning on Distance’s AI, 1 Tom Plumber franchises are turning more missed calls into booked jobs and revenue. They’re engaging with more customers, qualifying opportunities faster, and freeing their teams to focus on what they do best: delivering great service without the constant stress of wondering which calls they might be missing.