How Electro-Pompe blended tradition with automation through Distance

Founded in 1983 by Carmine Mainella, Electro Pompe has been a trusted leader in HVAC services across Laval and Montreal for more than 40 years. What began as a small local business grew into a household name, delivering reliable heating, cooling, and plumbing solutions to over 5,000 homeowners. For decades, Electro Pompe built its reputation on expertise, consistency, and customer-first service.

When entrepreneur Thomas Dabarno acquired Electro Pompe, his mission was to carry forward this legacy while modernizing the business to grow faster and serve customers in new ways. His first step was implementing ServiceTitan to streamline scheduling and back-office operations. But Thomas knew that true transformation required improving the customer experience at the very front of the business.

That’s when he turned to Distance. By introducing both a live AI chat agent and a 24/7 AI voice agent, Electro Pompe could engage with customers instantly across channels—whether online or by phone. Customers received immediate answers and booking support, no matter the time of day.

The benefits quickly became clear:

• Always available – Every customer call and message was answered, 24/7.

• Instant service requests – New leads were captured and booked without delays.

• Consistent service – Every interaction followed professional, high-converting scripts.

• No missed calls – Peak times no longer meant lost opportunities.

• Less strain on staff – Teams could focus on complex jobs instead of repetitive questions.

• Easy to scale – Distance grew with the business without endless hiring cycles.

• Cost-efficient – Automation reduced overhead compared to expanding call centers.

With Distance, Electro Pompe struck the perfect balance between honoring its 40-year tradition of service and embracing the new age of AI. The result is a company that continues to serve its community with the same dedication—while being ready to compete and grow in a digital-first world.