How Mosaic scaled faster with Distance’s AI-powered growth engine

Mosaic Holdings runs seven trusted home service brands serving communities in over 40 locations, including Miraculous Maids, their fast-scaling cleaning service. Growth was never the problem—leads were pouring in every day. The challenge was what came after.

Too many inquiries stalled in the pipeline. Too many conversations fizzled out. Call centers left customers waiting. Internal teams were stretched thin, and building more capacity was always a challenge.

For a company built on consistency, this was more than a headache. It was a bottleneck that threatened to stall their momentum.

The Turning Point

That’s when Mosaic turned to Distance. Instead of missed opportunities they found something different: a 24/7 AI-powered sales assistant live across their channels -  that could handle everything from quoting to booking with speed, consistency, and care.

Together, Mosaic and Distance designed tailored scripts for multiple services, ensuring every conversation felt personal and professional. The AI was embedded directly on Mosaic’s website, connected across social channels, and always ready—day or night—to guide customers from interest to booked service.

The Difference

Almost immediately, Mosaic’s bottlenecks began to disappear. Customers got faster answers, and seamless bookings. Their team was freed from endless back-and-forth, allowing them to focus on the most important conversations rather than firefighting.

Beyond just answering inquiries, Distance also provided customers with live quotes based on the parameters Mosaic sets—like service type, location, and package details. Instead of waiting hours or days for a follow-up, customers get pricing instantly, right in the conversation. 

In a competitive space where speed often decides who wins the job, this ability to provide immediate, tailored quotes keeps Mosaic a step ahead and makes choosing their services effortless. With Distance, Mosaic didn’t just keep up with demand—they unlocked a way to scale smarter, without sacrificing service.