How Distance Helped Paul Davis Capture Every Opportunity

Paul Davis has long been a leading property restoration company, with over 350 franchises across North America. Specializing in water, fire, smoke, and mold damage restoration, the brand is trusted for rapid response, quality service, and customer satisfaction. Each franchise handles urgent situations where every minute counts, making timely communication with customers essential to success.

Missed Calls Were Costing Thousands

Before integrating Distance, many Paul Davis franchises struggled with missed calls and delayed responses during peak periods. Every unanswered call represented lost business — potential clients who turned to competitors because no one answered the phone or responded to a chat. With services like water damage mitigation or fire restoration often costing thousands of dollars per job, these missed opportunities translated into significant lost revenue. Beyond dollars, every missed call also affected reputation. Franchises risked losing customer trust and positive reviews simply because they couldn’t be available 24/7.

Standing Out Through Exceptional Service

For Paul Davis, providing exceptional customer service was always a priority. But the reality of high call volumes, urgent requests, and scattered teams made consistent excellence difficult. Franchises knew that being always available and responding quickly could differentiate them from competitors, but sustaining that level of service across locations proved challenging. Missing a single inquiry was enough to lose a customer forever, while capturing every call meant repeat business, referrals, and a stronger local reputation.

How Distance Made the Difference

Distance stepped in to solve these challenges. By integrating with Paul Davis franchises, Distance ensured that no calls or chats were ever missed. The AI-powered system triaged inquiries, qualified leads, and routed urgent requests to the right team members. This allowed franchise teams to focus on doing what they did best — restoring properties — while Distance handled lead capture, qualification, and timely responses.

With Distance in place, franchises maximized their team’s time, captured every opportunity, and never left revenue on the table. They could handle peak periods without fear of missed calls, all while providing faster, more reliable service to their clients. The system not only increased revenue but also strengthened customer relationships and local reputation, helping Paul Davis franchises stand out in a competitive market.

Results: Revenue, Reputation, and Efficiency

By the time Distance was fully integrated, Paul Davis franchises had transformed how they handled customer inquiries. Previously missed calls now became leads converted into jobs, often worth thousands of dollars. Teams worked more efficiently, spending less time chasing leads and more time completing high-value restoration work. Customer satisfaction increased, as clients could rely on immediate responses and professional service at every touchpoint.

Distance allowed Paul Davis franchises to turn every call into a potential opportunity, secure higher revenue, and deliver exceptional service consistently — ensuring that no customer was ever left waiting.