How ServPro ensures every call gets answered with Distance

For decades, ServPro has been a trusted name in disaster recovery—helping families and businesses rebuild after fire, water, mold, or storm damage. With hundreds of locations nationwide, ServPro has become synonymous with reliability, urgency, and compassion in times of crisis. Customers call when they’re at their most vulnerable, and every minute matters.

But with high call volumes across multiple territories, ensuring that every customer gets answered quickly—day or night—can be a challenge. That’s where Distance comes in.

Supporting ServPro franchises with Voice AI

Several ServPro franchises, including those in Palm Bay, Melbourne, and Daytona Beach, have partnered with Distance to handle front-line customer communication using 24/7 Voice AI. This AI-powered system doesn’t just answer calls; it engages customers right away, collects the right details, and ensures urgent cases are routed to the right team members without delay.

A personalized approach, like an internal team member

What makes Distance different is its personalized onboarding process. Instead of a one-size-fits-all script, Distance worked side by side with the ServPro team to shape conversations that reflect their brand, goals, and priorities.

The process includes:

• Building the script together, aligning on how to capture leads and handle emergencies.

• Running tests and live trials, fine-tuning responses to mirror how ServPro staff would speak.

• Optimizing over time, adjusting until the AI can confidently handle the majority of incoming call volume.

The result feels less like an outsourced system and more like an extension of the ServPro team.

Why It Matters

In disaster recovery, timing is everything. With Distance Voice AI:

• Customers never hit voicemail—they’re always greeted right away.

• Emergencies are properly sorted—water damage in progress isn’t treated the same as a minor inquiry.

• Calls get routed to the right person, saving precious time when it matters most.

• Evening and weekend coverage ensures help is available whenever disaster strikes, because the unexpected rarely happens on schedule.

  
  

The Distance Difference

By partnering with Distance, ServPro franchises are not just answering calls faster—they’re building trust from the very first interaction. Customers in Palm Bay, Melbourne, and Daytona Beach know that when they reach out, someone is there for them immediately, respond, and act.

For ServPro owners, that means fewer missed opportunities and more revenue, more efficient operations, and the peace of mind that their business is supported around the clock—just like they support their customers.