AI Is Moving Faster Than You Think

Why I’m Writing This: AI Is Changing Everything

Since ChatGPT launched, it’s been crystal clear: AI is changing everything about how we consume, search, and do business. Customers are already skipping Google and going straight to AI for answers. At the same time, businesses are adopting AI agents to handle everything from intake to scheduling to dispatching. The momentum is real, and it’s fast. I’m pretty sure that AI and large language models (LLMs) will be more consequential than the internet itself.

Think about it: the internet changed where we go for information. AI changes how we use it. For the first time, technology actually talks back—like a person. It doesn’t just dump data on you; it gives you direction, solves problems, and even learns your preferences. That’s why this shift is so massive. We’re not just streamlining processes—we’re reimagining how businesses and customers interact at every level.

The Speed and Scale of AI Adoption

The pace is insane. ChatGPT hit 100 million users in two months. That’s not hype—that’s adoption at a scale we’ve never seen. And unlike other platforms, AI isn’t stuck in one lane. It can write, plan, analyze, sell, support, and optimize. It’s like electricity for the mind—limitless in how it can be applied.

What This Means for Service Businesses

Now, let’s talk about service businesses—the backbone of every community. For decades, many have been stuck with outdated tools or lacked the resources to properly adopt technology. That’s changing. AI is giving service businesses a chance to leapfrog. Imagine: no more endless hours chasing leads, managing schedules, or juggling follow-ups. AI agents can answer customers instantly, send estimates, book jobs, and even optimize your crew’s routes. It’s like adding a 24/7 team member who never sleeps.

And here’s the kicker: this isn’t just about working faster—it’s about winning more. Customers today expect instant replies. They’re used to Amazon speed, Uber convenience, and same-day everything. When they reach out to a service provider, they don’t want to wait for a callback. They want an answer right now. Businesses that deliver on that expectation will thrive. Those that don’t? They’ll get left behind.

AI levels the playing field. A five-person plumbing company can now deliver the same polished, lightning-fast experience as a national brand. That’s game-changing.

Beyond Speed: Scaling Relationships and Discovery

But this isn’t only about speed. AI actually scales relationships. Every customer interaction can be remembered and personalized. Instead of sending a generic response, your business can deliver communication that feels tailored and human—at scale.

Discovery is shifting too. If people are going to AI first instead of Google, your visibility strategy has to adapt. SEO alone won’t cut it. You’ll need to show up in the places—and through the channels—that AI trusts. In other words, AI is quickly becoming the new front door to the internet. The businesses that figure that out early will win more of the market.

The Bigger Picture and the Urgency to Act

Here’s the big picture: AI isn’t some add-on tool. It’s going to become invisible infrastructure, like electricity or WiFi. It’ll power how we schedule, how we market, how we deliver service. From predicting maintenance needs to automating follow-ups, AI will be everywhere. And the opportunity for service businesses is enormous.

The truth is, it’s no longer a question of if AI will reshape your business—it’s how fast you’re ready to lean in. I’m putting together this newsletter ServiceGPT to help you cut through the noise. My goal is to make sure you don’t just keep up with AI, but know how to separate hype from what really matters, see real use cases for your service business, and understand how to think about adoption. All so you can do more than just keep pace—you can thrive, grow faster, and build a more profitable business in the age of AI.